Viral Nation Secure FAQs

In this article:

• GENERAL & SUPPORT
• PLATFORM OVERVIEW & USAGE
• BRAND SAFETY SCANS
• COMPLIANCE

GENERAL & SUPPORT

What is a Viral Nation Secure?

Secure is an award-winning, advanced influencer vetting tool designed to help brands anticipate challenges and navigate blind spots, ensuring enhanced brand safety and alignment. Powered by Google Gemini, Secure delivers scalable brand reputation management by eliminating human error and seamlessly integrating proactive brand protection into every social media marketing strategy. To learn more about Secure, check out the sizzle reel. 

What kind of content does Viral Nation Secure moderate? 

Secure identifies 20 brand safety categories across various content types:

• Text: Written content in post captions across 109 languages.
• Video: Frame-by-frame analysis of video content for inappropriate imagery and themes.
• Audio: Transcribes spoken content and scans for risky language.
• Optical Character Recognition (OCR): Detects text within images and videos to identify brand mentions and harmful content.

What social platforms are supported?

Secure provides in-depth analysis and robust insights for Instagram, YouTube, and TikTok. 

What are the benefits of automating social media screening with AI?

Manually checking multiple social media profiles across different platforms for each user is time-consuming, inefficient, and inaccurate. Even worse, it's simply not scalable. Secure's AI technology enables organizations to automate the screening process, thereby lowering costs, streamlining processes, and saving time, all the while removing the potential for unconscious bias during the hiring process.

What are the limitations of Secure?

Learn more about the current platform’s limitations in this help article.

What languages does Secure support?

Secure supports Natural Language Processing (NLP) in 109 different languages. Learn more about Secure’s multilingual capabilities in this help article. 

How can I get support if I need help with Secure?

You can use our in-platform messenger in the bottom left, "Submit a Request" in our Help Center, or reach out to productsupport@viralnation.com.

How can I get support if I need help with Secure?

You can submit a support ticket through our in-platform messenger in the bottom left, "Submit a Request" button in the Help Center, or reach out to productsupport@viralnation.com. 

For a faster resolution, please gather the following information before you begin:

• Any relevant social media handles or email addresses associated with your account.
• A clear description of the issue.
• Screenshots or screen recordings that demonstrate the problem.

Note: Providing these details will help our team resolve your issue much more quickly.

Option 1: In-Platform ("Connect with us")

This is the best option for quick questions and live support.

1. Click on the "Connect with us" button in the bottom left within the platform.
2. Select "Contact Us" to start a new conversation.
3. Choose the option that best represents your issue and follow the prompts.
   • If our Support Team cannot resolve the issue directly, they will create a ticket for our Product Team to investigate further.
4. Keep an eye on your notifications (both in-platform messenger and email) for updates from the team.

Option 2: Help Center ("Submit a request")

This is the best option for detailed issues that require investigation.

1. Navigate to our Help Center and click on "Submit a request".
2. Choose the option from the dropdown menu that best represents your issue.
3. Fill out the request form completely, providing the relevant information and attaching your screenshots or screen recordings.
4. Once submitted, you will receive updates and further communication regarding your ticket via email.

Option 3: Direct Email Support

This option allows you to contact our support team directly by email.

1. Compose a new email addressed to productsupport@viralnation.com.
2. Use a clear and concise subject line to describe your issue.
3. In the body of the email, please include all the relevant information mentioned at the top of this guide to help us assist you efficiently.

OPT IN

PLATFORM OVERVIEW & USAGE

How to access the Secure platform?

Internal teams can access the platform seamlessly through the organization's SSO, eliminating the need for additional setup or separate login credentials. Brands and creators must be invited to the platform by their VN prime and must complete their account setup. 

How to add creators to Secure?

Creator discovery is facilitated through our third-party partner, HypeAuditor. To add creators to Secure, go to the selected creator profile and "unlock report". Data from HypeAuditor is pulled every 12 hours, then creators added to the VN Platform are scanned within 24 hours. For detailed guidance on this process, contact the Client Services Lead for your campaign.

BRAND SAFETY SCANS

How does Secure ensure brand safety, and what are the key brand safety categories?

Learn more about Secure’s brand safety analysis categories in this help article.

What information is included in a Secure brand safety scan?

Secure’s brand safety scan analyzes a creator’s social media activity on Instagram, YouTube, and TikTok, highlighting violations of brand safety guidelines. It identifies harmful content such as hate speech, violence, adult material, drug use, and other potential risks.

How quickly does Secure process post information and media for analysis?

Secure pulls post information and media typically within 48 hours. Once collected, the media is processed through Google Gemini, with AI analysis times varying based on content volume and video length. Most Secure scans are completed within 5 business days. 

What is the typical duration of a standard scan in Secure?

The default scan period is 90 days for every creator in our universe. This allows for a comprehensive analysis of recent posts and media to support accurate brand safety reporting. Full historical scans of public posts are available upon request, please contact our Sales team for more details.

Who should I contact if I need an extended timeline for a client’s report on Secure?

For a report extension, contact your Dedicated Product Success Manager (PSM), who will initiate and manage the request with the Product team.

COMPLIANCE

Is Viral Nation Platform compliant with data privacy regulations?

Refer to Viral Nation’s Privacy Policy for details.